Warranty

How to Make a Warranty Claim:

1. Check to see if your ballast is under warranty. To do this, check the date code on the ballast and make sure that the week it was manufactured does not exceed today's date in the alloted warranty period. The date code can be found stamped on the side of the ballast.

 
 

EXPLANATION OF DATE CODES

 

ELECTRONIC BALLASTS:

White Date Code

 

HID BALLASTS:

HID Date Code
• The first 2 digits (09) refer to the year of manufacture. • The first 2 digits (11) refer to the week of manufacture.
• The second 2 digits (36) refer to the week of manufacture. • The next 4 digits (2007) refer to the year of manufacture.
• The final 2 digits (02) refer to the bill of materials revision number and have no relation to the date of manufacture. • The final letter (H) refers to the assembly line used and has no relation to the date of manufacture.
 
 
 

The chart below is a general guide to our warranty timeframes. If you are unsure of which category your ballast falls under, please click here to be taken to our Advanced Search page where you can enter in the ballast's catalog number and find its warranty information.

 
PRODUCT TYPE

WARRANTY PERIOD
Commercial Grade Electronic Ballasts 5 Years
Residential Grade Electronic Ballasts 3 Years
Sign Ballasts 3 Years
HIDs 2 Years
Magnetic Ballasts 2 Years

 

 

2. Collect the following information:

  • • Catalog number and date code on the ballast
  • • Number of ballasts that have failed
  • • Number of ballasts that are totally installed
  • • The type of lamp used in the fixture

 

3. Click here to read our full Statement of Warranty.

 

4. Click below to fill out and submit a Warranty Claim Form.

Warranty Claim Form

 

Still have questions? Feel free to call us at 1-800-464-2680 for assistance.